Shipping policy

Shipping Policy

VELOX offers free worldwide shipping on all orders.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. During high-volume periods, processing may take slightly longer.

Estimated Delivery Times

Delivery times vary depending on your location.

Estimated delivery time: 7–15 business days.

Please note that delivery times are estimates and may be affected by customs, local carriers, weather conditions, or other delays outside of our control.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. VELOX is not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

Depending on your country, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer and are not included in the product price unless otherwise stated.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at support@shopvelox.online with your order number so we can help investigate the shipment.